RETURNS

A full refund can be obtained if your garment is returned within 14 days unworn with all labels attached.

If your garment does not fit as expected we will be happy to exchange

DAMAGED OR FAULTY ITEMS

If in the unlikely event your item is faulty please contact

Email:

info@donnaswim.com

PLEASE NOTE wear and tear to a garment is not considered a product fault.

All swimwear must be tried on wearing undergarments

As you will receive FREE SHIPPING of your swimwear all RETURN shipping costs are solely the customers responsibility( including duties and taxes)

Email:

info@donnaswim.com

We will issue a full refund on return of undamaged goods

DONNASWIM will not be responsible for goods damaged in transit

SHIPPING

We aim to delivery your items within 3-5 days to addresses in UK (no P.O BOXES)

7 -10 days for International orders

CUSTOMS IMPORT DUTY & TAXES

EUROPE

In addition to Free Shipping, all orders are sent to all EU countries DDP ( Delivery Duty Paid)

This means there will be no additional fees to pay when your order arrives at the destination in all EU Countries including Norway and Switzerland.

You will receive a tracking number and expected date for delivery.

PLEASE NOTE

Returns Shipping, Duties and Taxes are solely the customers responsibility.

US, AUSTRALIA and REST OF THE WORLD

We are unable to offer DDP ( Delivery Duty Paid) outside of UK and Europe.

Free Shipping is included Worldwide.

As a customer outside of UK and Europe it is your responsibility to obtain customs information for your local customs authority in your country. This will give you additional information before your delivery arrives.

If you choose to reject delivery due to customs fees a £25 return fee will be deducted from your refund

INTERNATIONAL RETURNS are also solely the customers responsibility including duties and taxes.

We appreciate your understanding on this matter and will be happy to answer any of your queries at

info@donnaswim.com

Cancellation

You have the right to cancel your order. Our despatch is usually within 24 hours of receiving your order.